Frequently Asked Questions

General Questions

What does Unisource Solutions do?


We provide end-to-end workspace solutions—including strategy, design, procurement, installation, and long-term support—to help companies create productive, adaptable, and sustainable work environments.

Where does Unisource operate?


We are headquartered in California and operate nationally with over 40 years of experience managing projects across the U.S.


What industries do you work with?


We serve clients in healthcare, higher education, government, corporate, legal, and technology sectors.

Can I get help designing a custom workspace?


Yes! Through Platform by Unisource, our in-house design and manufacturing studio, we create tailored furniture solutions that align with your brand and functional needs.

Do you offer storage or asset management?


Yes. We provide secure warehousing, inventory management, and redeployment services as part of our full-service offering.

How can I contact someone at Unisource

Feel free to leave a message in this chat for us, we’ll get back to you shortly. Or give us a call at (562) 949-1111 or email us at info@unisourceit.com, we’d love to hear from you. 

Furniture FAQs

What is the warranty on Haworth furniture?

Warranty coverage depends on the specific product. Please refer to Haworth's official warranty documentation here: Haworth North America Warranty PDF

Who do I contact for a warranty claim?


Contact your Unisource account manager or our customer service team. They’ll help initiate the claim process directly with Haworth.

What’s covered under Haworth’s warranty?


Coverage varies by product category, including terms for seating, desks, systems furniture, and more. Full details are available in the official warranty PDF.

What if I encounter an issue with my item while it is under warranty?

Feel free to leave a message in this chat for us, we’ll get back to you ASAP. Or give us a call at (562) 949-1111 or email us at info@unisourceit.com with any information you have and we’ll get this sorted as quickly as possible.

Where can I test and try products before buying?

Feel free to leave a message in this chat for us, give us a call at (562) 949-1111, or email us at info@unisourceit.com, we can help get that set up for you. 

Can I request a fabric or finish swatch before ordering?

Give us a call at (562) 949-1111, or email us at info@unisourceit.com, we will help get those sent out to you.

Can I purchase replacement parts through your website?

Not through our website, but one of our sales team members can help. 

Project Support

Do you handle furniture installation?


Yes, we manage delivery and professional installation, including complex project coordination and phased rollouts.

 

Can you help with office moves or decommissioning?


Absolutely. We offer services including furniture removal, donation coordination, liquidation, and sustainable decommissioning.

Can you support my company’s sustainability goals?


Yes. Our solutions are designed with sustainability in mind, and we offer recycling, donation, and carbon-conscious manufacturing through Platform by Unisource.

Orders

Do I have to pay sales tax?


Yes, we charge sales tax in all states where sales tax is required. Sales tax is calculated at checkout based on your shipping address.

 

How can I pay for my order?


We accept checks or wires. We also accept Visa, Mastercard, American Express, and Discover credit and debit cards, with a 3% charge. We also offer the option to finance your order.

How much is shipping?


Shipping is free and part of the project.

When will my order arrive?


This is dependent on the manufacturer you have chosen for your project, please contact your account manager for tracking information.

Can I return a product

Unfortunately, each product is made to order and not returnable, but please reach out as we’d love to hear from you to assist with fixing any issues.