PNC Bank

Nationwide

Rapid Branch Transformation Elevates Banking Experience Across the Southwest

PNC Bank embarked on an ambitious multi-state initiative to transform 25 newly acquired BBVA branch locations across Colorado, New Mexico, California, Texas, and Arizona. Following PNC's acquisition of BBVA's western operations, the objective was clear: bring these branches up to PNC's established standards while maintaining uninterrupted banking services for customers.

Project Scope

The comprehensive renovation encompassed complete lobby transformations across 25 branch locations, including:

4-5 offices within each branch
Complete lobby redesigns with new seating arrangements
Custom check desk installations
Teller area furniture and seating solutions
Full PNC branding integration with new paint, carpet, and furniture

“Expanding our work with PNC from commercial to retail spaces shows a lot of trust and confidence in our capabilities. It’s also a great way to deepen the partnership and showcase our versatility in design.”
— Ronald Celaya, Unisource Design Team

Innovative Design and Rapid Deployment

Our creative approach focused on delivering PNC's signature banking experience while overcoming the unique challenge of minimal downtime. The project featured several custom-manufactured pieces designed to match PNC's eastern branch specifications:

Custom Platform Pieces: Working from client-provided images and shop drawings, our Platform team precisely replicated PNC's signature furniture designs, manufacturing exact replicas, including:

1 large single-sided check desk per location
1 small single-sided check desk per location
Customer Experience Stations

Strategic Pre-Manufacturing: After learning from initial installations, we updated our approach by pre-building components in our warehouse, reducing on-site installation time and ensuring consistent quality across all locations.

Overcoming Operational Challenges

The project's most significant challenge was maintaining banking operations while executing complete transformations. 98% of installations had to be completed overnight, requiring:

Single-Night Installations: Most branches were completely transformed in one night, with larger installations completed over Friday-Saturday timeframes
Coordinated Logistics: Precise removal of existing furniture and installation of new pieces within 1-2 nights
Regional Partnerships: Collaboration with specialized installation partners including Arizona Install Company and teams in New Mexico and El Paso, Texas
Zero Downtime Commitment: Banks could not shut down, requiring flawless execution and timing

Strategic Solutions and Results

Our warehouse pre-fabrication strategy proved instrumental in meeting PNC's aggressive timeline while maintaining quality standards. This approach enabled:

Accelerated Installation Times: Pre-built components reduced on-site work to essential assembly and placement
Consistent Quality: Warehouse manufacturing ensured uniformity across all 25 locations
Operational Continuity: Customers experienced no service disruptions during the transformation process
Brand Alignment: Successfully achieved visual and functional consistency with PNC's eastern branch network

Project Impact

Completed between September 2024 and February 2025, this project demonstrates how strategic planning and innovative logistics can successfully navigate complex operational requirements. By transforming 25 branch locations with minimal service interruption, PNC successfully established its presence while maintaining the high service standards customers expect.

The project showcases our ability to execute large-scale, multi-location installations while adapting our processes to meet unique client requirements and operational challenges.